The team was great. They installed a damper for us and came back when we had questions without issues.
Response from the owner:Ruslan, thankyou for your review. We stand by all our installations and work that we do. Our top notch customer service is one of our top priorities for our customers.
Jorge and his crew provided me with cleaning, chimney repair and installed a new gas fireplace. They were outstanding on communication, project managment and taking care of my house including meticulous clean up. I have already referred them to another home and they did a great job there. A great outfit to work with.
Response from the owner:John, we greatly appreciate your review. Cleanliness is part of our project standards operating procedures. Glad you like your new gas logs system with new gas lines. Its a pleasure working on our neighbors' homes. We take extra pride in our work.
I could not be more happy with the work the team from Safe Fire Chimney & Fireplace Services Corp. completed on our house. They were responsive, great with communication and the final product sits like a piece of fine jewelry on top of our house!
Response from the owner:Jared, thankyou for your review. We always try our best to do the projects using the best materials and training our staff to provide the best workmanship. Glad you're happy with the results.
The communication with this company is incredible. They have all of the certifications and communicated with me throughout the entire process. They explained every thing they were doing and answered all of my questions. Their price was very reasonable.
Response from the owner:Carol, your review is greatly appreciated. We absolutely think communication with our customers is just as important as the actual workmanship. We will answer any questions, concerns, etc even after we've finished with your project. We will always be there for you.
Great experience! Jorge kept me posted on his ETA and was thorough, kind and knowledgeable. It’s apparent that he is passionate about fireplaces and chimneys, and has had years of experience with them. He patiently explained to me how a fireplace works and gave me great tips. I highly recommend them!
Response from the owner:Tara, thankyou so much for your review. Communication with our customers is part of our core values. We want you to fully understand how your fireplace functions by using best practices and proper maintenance.
Competitive pricing and a great job done by Jorge’s Crew. I had an inspection performed, new SS chase installed, and some new firebox panels put in. Couldn’t have been more pleased.
Response from the owner:Pat, we really really appreciate your review. We keep upgrading our skills and finding the best ways to make your fireplace look its best and run safely. Glad your are pleased with our workmanship. We always strive to get better with each project.
Jorge and the crew at Safe Fire are incredibly knowledgeable, friendly, professional, honest, and explain things very well. They do an amazing job with inspections and repair. I cannot recommend them enough!
Response from the owner:Hi Kimberly
We truly appreciate your review! Our top priority is customer service, and we're always striving to ensure our customers have the best possible experience.
Chimney and firebox cleaning was performed w great detail.We used this company last season as well due to their expertise and will continue to have them maintain our fireplace.
Response from the owner:Teri, we really appreciate your review. We continue to get better and our goal to to provide the best services in the Chicagoland area.
Jorge and his team were great. They were super thorough in the inspection to find all the possible issue we were having with mold inside our house due to the chimney. They resealed the entire outside of the chimney/siding, as well as the top of the chimney, and sprayed a water barrier (we're having an issue with too much moisture). Highly recommend!
Response from the owner:Hi Jacquelyn
We sincerely appreciate your recent review of Safe Fire. Our top priority is to prevent any issues with chimney and fireplace systems, and we always strive to provide the best solutions for our customers.
Thank you again for your feedback.
Jorge and his team always do a fantastic job at cleaning the chimney and ensuring everything is in working condition. The pricing is fair and transparent and the team does a great job documenting everything with photos. I highly recommend hiring them for any fireplace work!
Response from the owner:Scott,
Thank you so much for your kind review. We truly appreciate it! At Safe Fire, our top priorities are providing excellent service and ensuring customer satisfaction.
Professional, on-time, and they took the time to explain what and why the repairs were needed. I recommend them! We will call them again for our next safety check!
Response from the owner:Hi Susan,
We truly appreciate your review! Our top priority is customer service, and we're always striving to ensure our customers have the best possible experience.
Jorge and his crew came out, gave us a fair price and actually moved up the scheduled rebuild time we originally agreed upon by about 2 weeks. Phenomenal work and a really friendly crew.
Response from the owner:Konrad, your review is very much appreciated. Employees are hired first on a good attitude and then trained to perform the finest work. We're glad everything turned out great for your rebuild.
Jorge and his team are excellent! Prompt, clear communication, and most importantly stellar work. This is the company I trust with work on my home and is the one I refer family and friends to if they have issues.
Response from the owner:Dana, thank you so much for your review. We take on some of the most challenging problems that other companies have trouble with. Our highly skilled technicians will do thorough troubleshooting to solve these issues and provide solutions.
We had Jorge and team out for a chimney inspection and they did a wonderful job. Provided photos and a detailed report, and were very reasonable in price. Highly recommend.
Response from the owner:Elizbeth, we really appreciate your review. Our technicians are highly skilled and trained so we can provide the best solutions and service. We are always improving on our customer service and communication.
Jorge and his crew were exceptionally diligent in investigating and fixing a strange problem with our chimney that required a partial rebuild. Their expertise and care shows in their work, and we're very happy with the results.
Response from the owner:Sam, your review is very much appreciated. This project was definitely one of the most challenging ones. Times like these is when our expertise and highly trained personal accept these challenges. Glad your chimney is straight now and in no danger of collapsing.
