I needed my furnace metal roof smoke stack replaced. The old one was half eaten away by rust and in sad shape. I wanted to find someone local and Safe Fire was only a few blocks away from my house. Good experience from beginning to end. Jorge came out and quoted the job. A couple of weeks later there was a crew of three to make it happen. The whole team was friendly, courteous and professional throughout. I recommend you give them a try.
Response from the owner:JK we at Safe Fire appreciate your review. We're glad your are happy with our work, especially with our neighbors. We provide the best service and workmanship in the area and continue to improve.
Jorge and his team are true professionals. My first experience with Jorge was back during the winter when my chimney cap blew away during one of the snow storms. Jorge and his team came out in the cold, with snow on the roof they were able to install a new cap before additional storms. Then this year Jorge and his team installed a new stainless steel liner, poured a new crown and addressed tuckpointing issues. I truly appreciate the care and quality of workmanship provided by Jorge and his team. Thank you 🙂
Response from the owner:We really thank you so much for your review. Glad you are happy with our work. We really put the best effort in training our teams to do the best workmanship, cleanliness, and communication with our clients.
Needed to get another opinion and estimate on suggested chimney repairs. Jorge was professional, timely, tidy, brought appropriate equipment for inspection, provided a detailed and factual report with videos and photographs to support their assessment which helped us avoid costly repairs that were unnecessary. We are very relieved and grateful to find another local honest company that stands by their work and cares about their customers. Thank you!
Response from the owner:Julie, we thank you for your review. Our core principal is to provide solutions for necessary or recommended repairs. We always offer our customers a available options depending on the conditions of your fireplace.
The owner and the team that worked on my fireplace was very informative and did excellent work. They were on time, efficient and trustworthy. They kept me informed every step of the way! I would highly recommend this company to my clients and my family and friends.
Response from the owner:Kari, we very appreciate your review. It was a challenge to install the caps but everything turned out great. Thanks for all the recommendations.
We had some woodpecker damage to our fireplace chimney structure last fall. We contacted Jorge at Safe Fire and Chimney who came out to assess our situation. Jorge took pictures of everything and advised us how to address the problem. He first said to have the damaged framing of the chimney done before he installs the new custom made stainless steel chimney cap. We had the framing done this spring and our new chimney cap was delivered and installed by Jorge and his team after that. Jorge was very knowledgeable and helpful. He followed up on everything and kept us updated. I would highly recommend Safe Fire and Chimney.
Response from the owner:Keith, your review is much appreciated. Our highly trained certified technicians are tops in the industry. Our training and attention to detail for all our projects are a top priority. Our chase cover installations are some of our proudest work.
The office manager, Jorge Delacruz, and the whole staff are very professional and knowledgeable. They did a great job and they did it on the established timeline.
Response from the owner:Rey, thank you so much for your review. It was a pleasure turning your damaged chimney chase and rotted framing into the proper setup. We always look for ways to improve incorrect chimney chase installations.
Jorge and his team did an exceptional job with the repair of our chimney. They were very thorough and kept us updated throughout the repair.
Response from the owner:Allen, we really appreciate your review. We train our masons to do the best workmanship and do our best to match your original brick. Glad you're happy with our quality of work.
Jorge is great!! Does great work and is very friendly/reliable/honest. I highly recommend him!
Response from the owner:Thank you so much for your review Dan. We are always improving our methods and training to provide the best experience for our customers.
The team was great. They installed a damper for us and came back when we had questions without issues.
Response from the owner:Ruslan, thankyou for your review. We stand by all our installations and work that we do. Our top notch customer service is one of our top priorities for our customers.
I just want everyone to know Jorge and Jorge and crew are so awesome and the job they do is just remarkable.Very precise and proud in the work they do,I was so happy with them I went to town and bought them a dinner plate each just to show my gratitude.Thank you Jorge’s and crew ☺️👍
Response from the owner:Ryan, we appreciate your review. Glad you trusted in us to perform a new fireplace install despite previous failures from other companies. The dinners were very tasty and perfect timing.
Jorge and his crew provided me with cleaning, chimney repair and installed a new gas fireplace. They were outstanding on communication, project managment and taking care of my house including meticulous clean up. I have already referred them to another home and they did a great job there. A great outfit to work with.
Response from the owner:John, we greatly appreciate your review. Cleanliness is part of our project standards operating procedures. Glad you like your new gas logs system with new gas lines. Its a pleasure working on our neighbors' homes. We take extra pride in our work.
The guys at Safe Fire & Chimney did an absolutely fabulous job of redoing a 16 year old fireplace that had seen better days!!
Thank you, Jorge!!
Thank you, Jorge!!
Response from the owner:Thanks for your review Bob. That's one of our specialties--reviving old fireplaces and making them look like new. Glad you're satisfied with our work.
Absolutely a top notch company. Kept me well informed and explained everything regarding my fireplace. I didn’t price shop them because I value quality over price. They didn’t try to pressure me, just explained what was needed to make my fireplace safe again.
Thanks
Thanks
Response from the owner:Wayne, we really appreciate your review. We stand behind our quality of workmanship and use the best available materials in the market. Our warranties for every project are tops in the industry.
I could not be more happy with the work the team from Safe Fire Chimney & Fireplace Services Corp. completed on our house. They were responsive, great with communication and the final product sits like a piece of fine jewelry on top of our house!
Response from the owner:Jared, thankyou for your review. We always try our best to do the projects using the best materials and training our staff to provide the best workmanship. Glad you're happy with the results.
The communication with this company is incredible. They have all of the certifications and communicated with me throughout the entire process. They explained every thing they were doing and answered all of my questions. Their price was very reasonable.
Response from the owner:Carol, your review is greatly appreciated. We absolutely think communication with our customers is just as important as the actual workmanship. We will answer any questions, concerns, etc even after we've finished with your project. We will always be there for you.
